These General Terms and Conditions, in the version valid at the time the contract is concluded, shall apply exclusively to the business relationship between Bergson GmbH, Am Bergson Kunstkraftwerk 2, 81245 Munich, registered in the commercial register of the Local Court of Munich under HRB 285105, and visitors and customers. Deviating general terms and conditions shall not be recognized unless Bergson GmbH expressly agrees to their validity in writing.
Tickets may be purchased at the Bergson Kunstkraftwerk or online via the Bergson GmbH website.
The presentation of ticket offers on the Bergson GmbH website does not constitute a legally binding offer, but merely invites visitors and ticket purchasers to submit an offer to purchase. A legally binding offer is made when visitors and ticket purchasers complete the ordering process by entering the required information and clicking the button that clearly indicates an obligation to pay. However, the offer may only be submitted and transmitted if visitors and ticket purchasers accept these contractual terms.
Visitors and ticket purchasers shall receive an order confirmation immediately after completing the order to the email address provided by them. By confirming the order, Bergson GmbH declares acceptance of the offer. The order confirmation includes a link to the ordered tickets. The tickets are provided as print-at-home tickets or mobile tickets. Tickets are not sent by post.
Bergson GmbH offers different price categories. Prices include the applicable statutory value-added tax. The ticket price does not include cloakroom service fees, programme booklets, or other services.
Discounts are granted upon presentation of the corresponding proof of eligibility. For online bookings, proof of discount eligibility must be presented upon admission. If such proof cannot be provided, Bergson GmbH is entitled to charge the difference to the full admission price. Discounts, commissions, promotions, and rebates cannot be combined.
Sold tickets may generally neither be exchanged nor returned. No replacement will be provided for expired tickets.
There is no right of withdrawal for contracts concerning the provision of services related to leisure activities if the contract provides for a specific date or period of performance (§ 312g para. 2 sentence 1 no. 9 German Civil Code). Every ticket order is therefore binding immediately after confirmation by Bergson GmbH.
Changes in cast and other changes to the course of the performance do not entitle the ticket holder to return tickets or receive a partial refund of the admission price. If a different work is performed instead of the work announced at the time of ticket purchase, the purchased tickets may be returned up until the start of the performance.
In the event of a performance being abandoned, the admission price will be refunded if less than half of the performance had been shown at the time of abandonment. The claim for reimbursement expires if it is not asserted within fourteen days.
Seat sponsorship serves to support the cultural education of children and young people. The income from seat sponsorships is used exclusively for the conception, organization, and implementation of children’s and youth concerts organized by Bergson GmbH.
Seat sponsorship applies to the calendar year in which the contract is concluded. It automatically ends on December 31 of the same year and is not automatically renewed.
Seat sponsors receive an invoice. Bergson GmbH cannot issue a donation receipt.
An agreed seat sponsorship cannot be terminated early unless there is good cause for termination. The statutory right of withdrawal for consumers remains unaffected.
Vouchers are generally valid for two years from the date of issue. The expiry date is stated on the voucher. Credit balances of any kind expire two years after they arise.
Vouchers can be redeemed at the Bergson Kunstkraftwerk for tickets in the online shop as well as at the daytime and evening box offices for many events. Ticket allocation is subject to availability; there is no legal entitlement to a specific date or specific seats.
The voucher can also be used for gastronomic offers at the Bergson Kunstkraftwerk. Please speak to our service colleagues on site.
Right of Withdrawal
Consumers may withdraw from online voucher purchases within fourteen days of receipt without giving reasons by clearly declaring the withdrawal to Bergson GmbH, for example by letter, fax, or email. To comply with the withdrawal period, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
If the withdrawal is exercised, Bergson GmbH shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which Bergson GmbH receives the declaration of withdrawal. For this reimbursement, Bergson GmbH will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement. There is no right of withdrawal for contracts concerning the provision of services related to leisure activities if the contract provides for a specific date or period of performance (§ 312g para. 2 sentence 1 no. 9 German Civil Code). A right of withdrawal in the amount of the redeemed value is excluded as soon as you redeem the voucher.
If you wish to withdraw from the contract, you may complete and return this form.
— To Bergson GmbH, Am Bergson Kunstkraftwerk 2, 81245 Munich, +49 89 4444 348 0, info@bergson.com
— I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
— Ordered on () / received on ()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) only if notification is made on paper
— Date
(*) Delete as applicable
Bergson GmbH reserves the right to slightly postpone starting times and change event rooms. In the event of postponements and changes, tickets remain valid; visitors and ticket purchasers may be assigned new seats if necessary.
Bergson GmbH is entitled to withdraw from the contract if
If a visitor loses their admission ticket, Bergson GmbH may issue a replacement ticket if the visitor proves or credibly demonstrates which admission ticket they purchased. The holder of a replacement ticket has priority over the holder of the original ticket.
The admission time is announced when the tickets are purchased.
Bergson GmbH makes ticket checks upon admission a condition of its contractual obligation to perform. Admission may be refused due to late arrival or missing tickets.
The making of image and audio recordings during a performance is not permitted. Image and audio recordings of the event are generally not permitted, even for personal use. Violations may in particular give rise to claims for damages.
The liability of Bergson GmbH in connection with the purchase of tickets, vouchers, seat sponsorships, or attendance at an event is excluded to the extent permitted by law.
The limitation of liability does not apply to damage caused intentionally or by gross negligence. Liability in the event of negligent injury to life, body, or health, as well as liability in the event of a culpable breach of essential contractual obligations, remains unaffected by the exclusion of liability. Essential contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract or which make the proper performance of the contract possible in the first place.
If the breach of an essential contractual obligation is caused by slight negligence, the liability of Bergson GmbH is limited in amount to the damage that was foreseeable for Bergson GmbH at the time the respective service was provided.
Visitors and ticket purchasers consent to Bergson GmbH making or having made image and audio recordings of visitors and ticket purchasers in connection with the performance. Bergson GmbH receives a free of charge, exclusive, transferable right of use, unlimited in content, time, and territory, to use these recordings in whole or in part and in particular to publish them.
If visitors and ticket purchasers are prevented from attending the performance for reasons that are not attributable to Bergson GmbH, or that are unforeseeable, or that could not have been averted by reasonable efforts on the part of Bergson GmbH, Bergson GmbH shall be released from its obligation to perform. Such cases of force majeure include, for example, lawful industrial action, including in third-party companies, official measures such as closures due to terrorism warnings, etc. This provision also covers the case in which a performance is cancelled due to technical malfunctions that were unforeseeable and could not have been remedied or prevented by reasonable measures.
In this case, affected guests shall have no claims for damages or other claims against Bergson GmbH.
In the event of force majeure, the contracting parties are obliged, within reasonable limits, to provide the necessary information without delay and to adapt their obligations to the changed circumstances in good faith.
If the duration of the impediment exceeds two months, either party is entitled to withdraw from the contract insofar as the party no longer has an interest in fulfilment of the contract as a result of the impediment. Upon request after expiry of this period, the other party must declare whether it is withdrawing from the contract or whether the obligation to perform will be fulfilled within a reasonable period.
House rules are exercised by Bergson GmbH and the respective event organizers.
The instructions of Bergson GmbH and the respective event organizers must be followed at all times and without delay.
A violation of instructions may result in expulsion.
Visitors may be refused admission to the venues if there is reason to believe that they will disrupt the performance or harass other visitors.
Admission may also be refused to visitors who have repeatedly violated these General Terms and Conditions.
Persons who obstruct ticket sales or harass visitors may be expelled from the premises.
Smoking is not permitted anywhere in the building.
Bringing food and drinks is prohibited. Eating and drinking in the performance venues or event locations is not permitted.
In all other respects, the house rules of Bergson GmbH apply to all contractual relationships and are accepted upon conclusion of the contract.
Bergson GmbH processes personal data in accordance with data protection regulations. Visitors and ticket purchasers expressly consent to this upon conclusion of the legal transaction. Statutory rights regarding possible withdrawal remain unaffected.
Contracts between Bergson GmbH and visitors and ticket purchasers are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Statutory provisions limiting the choice of law and concerning the applicability of mandatory provisions, in particular those of the country in which visitors and ticket purchasers as consumers have their habitual residence, remain unaffected.
If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of Bergson GmbH.
Bergson GmbH is generally neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board pursuant to the German Consumer Dispute Resolution Act (VSBG).
The contract remains binding in its remaining parts even if individual provisions are legally invalid. Where available, the statutory provisions shall replace the invalid provisions.
Signed by the Management of Bergson GmbH
04 / 2026
If you have any questions or complaints, please contact us:
Bergson GmbH
Am Bergson Kunstkraftwerk 2, 81245 Munich
info@bergson.com
+49 89 4444 348 0
These General Terms and Conditions have been translated into other languages for better understanding. In the event of differences in interpretation, contradictions, or ambiguities between the different language versions, only the German version shall be legally binding.